SOG Specialty Knives & Tools, LLC

Warranty

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  SOG Warranty Information

  All SOG products are guaranteed against defects in workmanship and materials for the life of the original purchaser. This guarantee is voided (as determined by SOG) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear or tear that might occur. Using your SOG folding blade or fixed blade knife for any purpose other than cutting or puncturing is considered abuse and may void your warranty.

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  Guarantee Claims

  All guarantee claims should be directed to the factory. U.S. claims should be sent prepaid and insured. For international claims: call, write, or email SOG's Warranty Dept. for information.

  We are not responsible for lost or stolen packages that do not arrive to our facility.

  SOG reserves the right to the repair or replacement of a product at our discretion. Products that are discontinued and not repairable will be replaced with a gift certificate of the last MSRP value, as determined by SOG, which can be used for a future purchase.

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  Examples of Non-Warranted Items

  Rusted/spotted/stained blades or handles (coated or not), broken or bent knife tips, worn tool components, dull/chipped knife blades, scratched blade/tool coatings, worn/loose Kraton slabs, sheaths and pouches (if brand new sheaths are determined to be defective they are replaced separately from the knife/tool), and broken/lost thumb studs.

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  SOG Unconditional Pocket Clip Warranty

  Pocket clips can be broken if they are accidentally caught on foreign objects while wearing. To help prevent such occurrences, SOG recommends that you wear your knife in your front pocket, with the knife inside your pocket. If, for whatever reason, your clip bends or breaks and you would like to receive a replacement, fill out the Clip Request Form, or email/call SOG's warranty department. Damage to a knife handle because a clip has snagged is not considered "normal," and any such damage will be assessed under warranty. Learn more about replacing pocket clips in Knife & Tool Care.

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  Sharpening

  SOG offers a sharpening service for our products at the minimal charge of $12.00

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  Broken Blades

  In the unlikely case that your knife blade breaks, we will do a hardness test on it to see if it is within specs and therefore eligible for replacement.

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  Costs

  SOG will pre-determine the cost of repair or replacement of non-warranted items and communicate the estimated cost to the customer before any work is performed.

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  Returning a product for replacement

  Include a brief note inside your package stating what you are returning, the claimed defect and how it failed. Also, include inside the package, your name, address, daytime phone number and email address to reach you in case we have any questions.

  If the item has sentimental value, please state that in the note. In some cases, items are replaced.

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  Warranty claim address & contact information

  SOG Specialty Knives, LLC.
  Attn: Warranty Dept.
  6521 212th St SW
  Lynnwood, WA 98036
  USA

  For any other questions, either call, fax, or email SOG’S warranty department at

  Phone: 425-771-6230
  Toll Free: 1-888-40-KNIFE (405-6433)
  Fax: 425-771-7689
  Email: warranty[at]sogknives.com

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